Q&A

How far in advance should I book?

Please book your removal as early as possible. Note that weekends and Bank Holidays are the busiest days for removals. We also do short notice removals.

When do I need to pay?

For smaller moves you may pay on the day of removal. For larger moves we require a non-refundable deposit should you make up your mind or change the date of the move. We accept Cash, Pay by card and Cheques as advance payment, but please note that funds must be cleared prior to the job being undertaken.

International removals

The prices for European removals always include the cost for crossing the Channel / La Manche and the tolls for continental roads and tunnels.

Can I book on the Internet?

Prices found on our website are mostly for guidance only. Please call or e-mail us for a quote. For bigger moves it may be necessary to arrange a visit to your property. Please feel free to fill up our quotation or contact form. Give us as many details as possible in order to give you the correct quote. We will contact you as soon as possible. Any difficulties we encounter with your removal like sofas or wardrobes not fitting through staircases, door frames nor going over stair rails may incur extra charges as we may have to spend more time trying to sort them out. If you are willing to help with the move it will subsequently reduce the removal time and we will give you a better quote.

Availability

We are available 24/7.

What are your vans sizes?

Please check our van sizes.

Access

Please tell us about any difficulties we may encounter with access to your property. Keep all staircases, doorways and other access routes clear for our removals team. Please make sure our removal van can park as close as possible to your property.

Fragile items

Make sure all your fragile items are packed properly. Extra layers of bubble wrap, wrapping paper or cardboard. Please affix fragile stickers to the boxes or simply use a black marker pen.

Labeling

It is advisable to label all your boxes, bags etc.

Packing / Unpacking and dismantling / assembling furniture

We can provide those at extra cost. For bigger moves we may require an extra day prior and post removal day. Freezer, Fridges, Cookers and Washers. Please empty and defrost fridges and freezers prior to removal. Cookers and washing machines should also be emptied.

Special moves

We do not do removal for the following: large pianos, large items that can only be removed through balconies or window frames at upper floors, money safes. However we can arrange this for you at extra cost through a third party company.

Pets and Children.

We all know how curious children are and willing to help. In case of a move it is better for them to keep a safe distance. Pets should be kept away. Aggressive type Pit-bulls should be kept in a leash and/or a muzzle should be used.

Can I travel in the van?

Our vans can accommodate two people who can travel free of charge. No passengers are allowed to travel in the rear of the van. In some instances where we are training a new staff member there may be space for one passenger only. Please advise our operator at the time of booking if you require two seats. Please be aware that you travel at your own risk.

Do I have to pay the congestion charge?

If either of the pick up or drop off addresses is located in the Congestion Zone, there will be an extra £11.50 added to your final bill.

Is there a VAT added to the final price?

We are not registered for VAT, so there will be no VAT added to the price.

Can you guarantee exact Pick up/Arrival time?

We will try to do everything possible to arrive at your property within the time stated, however arrival time is estimated not guaranteed. Sometimes arrival delays are unavoidable due to the traffic congestion, accidents on the road or bad weather conditions, etc.

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